750087659
info@3starmart.com
Effective Date: 12 Nov 2025
Website: https://3starmart.net
At 3Star Mart, we are committed to delivering your orders safely and promptly, while ensuring a fair and transparent refund process. This Shipping & Refund Policy explains how orders are shipped, delivered, and how refunds are handled.
Orders are processed within 1–2 working days after payment confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
Estimated delivery times:
Local/Within Bihar: 2–4 working days
Rest of India: 4–7 working days
Delivery timelines may vary due to:
Courier delays
Weather conditions
High seasonal demand
Remote location challenges
Standard shipping charges are applied based on location and order value.
Any ongoing free delivery offers will be clearly mentioned on the website.
Once your order is shipped, you will receive a tracking ID via:
SMS
WhatsApp (if applicable)
You can track the shipment through our courier partner's website.
If a delivery attempt fails due to:
Wrong address
Unreachable phone number
Customer refusal
The order may be returned to us. A re-delivery may require additional shipping charges.
Refunds are issued under the following conditions:
Wrong product delivered
Damaged or defective product
Missing items in the shipment
Approved returns based on our Return Policy
Cancellation before shipping (if applicable)
Refunds are not provided for:
Used or washed items
Products without original tags/packaging
Innerwear, socks, hygiene-sensitive items
Clearance or sale items
Customized/Tailored clothing
All refund requests undergo a quality inspection after the return is received.
Refunds will be approved only if the product is in:
Original condition
Unused and unwashed
With all tags and packaging intact
Online payment orders: refunded to the original payment method.
COD (Cash on Delivery) orders: refunded via bank transfer. Customers must provide bank details.
Once the returned product passes inspection:
Refunds are processed within 7–10 working days.
Bank/UPI processing time may slightly vary depending on your payment provider.
Partial refunds may be issued if:
Product is returned in slightly damaged condition
Packaging or tags are missing
Product shows minor signs of use
Refund amount will be adjusted accordingly.
If your order shows "Delivered" but you did not receive it:
Notify us within 24 hours of the delivery update.
We will coordinate with the courier agency for investigation.
Refunds for such cases are processed only after courier confirmation.
To raise a refund request, contact us with:
Order ID
Product details
Reason for refund
Photos/videos (mandatory for damage or mismatch)
Email: 3starmart20@gmail.com
Our team will review and respond within 24–48 hours.
For shipping or refund-related assistance, contact:
3Star Mart
Mansahi Hat, Katihar, Bihar – 854103
Email: 3starmart20@gmail.com
Typically replies within minutes